Login and SSO
Help with Microsoft Entra ID, Google Workspace, SAML/OIDC, redirects, onboarding, and organization-specific sign-in.
support_agent SafeTrakX support
Get help keeping safety operations moving.
For account access, SSO, billing, seats, mobile app issues, reports, or enterprise rollout questions, contact SafeTrakX support with the details your team can verify quickly.
Support areas
Send the right context with your first message.
Clear support requests reduce back-and-forth and help the team isolate account, configuration, device, or data issues faster.
Users and billing
Support for seats, active users, deleted users, role access, enterprise billing, and organization administration.
Web and mobile
Report browser issues, iOS or Android login errors, camera features, uploads, sync status, and mobile deployment concerns.
Support request template
Use this checklist when emailing support so the issue can be reproduced and routed correctly.
If your browser does not support form-to-email, send the same details directly to support@safetrakx.io.
Account accessSend the affected email address, organization ID, and whether the user signs in with password, Microsoft SSO, or Google SSO.
Billing or seatsSend the organization ID, current seat count, expected seat count, and whether inactive or deleted users are involved.
Bug reportsSend steps to reproduce, screenshots, browser/device details, and any console or app logs available.
FAQ
Support FAQ.
How do I contact SafeTrakX support?
Email support@safetrakx.io. Include your organization ID, affected user email, issue summary, screenshots if available, and whether the issue is on web, iOS, Android, or admin portal.
Can support help with Microsoft Entra ID or Google Workspace SSO?
Yes. Send the provider type, organization ID, provider ID, issuer URL, tenant ID if applicable, redirect URL behavior, and any error shown after provider login.
What should I send for a billing or seat-count issue?
Send the organization ID, current seat count, expected seat count, affected users, and whether the users are active, inactive, or deleted.
How do I report a mobile app issue?
Include iOS or Android version, device model, app version if known, the exact screen, steps to reproduce, and screenshots or logs.
Where do I ask for a sales demo or enterprise rollout help?
Use the contact page for sales or rollout questions, or email support if the request is tied to an existing account or deployment.
Need help with an existing SafeTrakX workspace?
Email support with the organization ID and the exact issue. That gives the support team enough context to investigate account, configuration, and product behavior quickly.